Effective Date: 10-06-2025
Last Updated: 10-06-2025
At Arabic Health Solutions, customer satisfaction and product quality are our top priorities. We aim to provide a smooth and transparent return, cancellation, and refund process while adhering to safety and hygiene standards.
1. Return & Replacement Eligibility
We accept returns or replacements only if:
You receive a damaged, defective, expired, or incorrect product
You notify us within 24 hours of delivery
The item is unused, unopened, and in its original packaging
🚫 We do not accept returns for:
Opened or used products
Requests made after 24 hours of delivery
Returns due to change of mind
2. How to Report a Damaged or Wrong Product
To report an issue, please contact us within 24 hours of delivery via:
📞 +91 80541-75045 / +91 91159-33319
📧 arabichealthsolutions@gmail.com
Provide the following:
Order ID
Description of the issue
Photos/videos of the product and packaging
Our team will verify your claim and respond within 1–2 working days.
3. Refund Policy
Refunds are eligible in the following situations:
You received a damaged, expired, or wrong item
Your prepaid order was cancelled before shipping
A product was out of stock
📦 Refunds will be initiated only after the product is received and verified by our quality team.
💰 Refunds will be processed within 4–5 working days after verification, via:
Original payment method for prepaid orders
Bank transfer/UPI for Cash on Delivery (COD) orders (you will be contacted for account details)
4. Order Cancellations
You may cancel your order within 24 hours of placing it by calling:
📞 +91 80541-75045 / +91 91159-33319
Cancellation requests beyond 24 hours or after the order has shipped will not be accepted.
5. Replacements
If eligible, we will send a replacement product at no additional cost. Delivery time for replacements may vary between 3–7 business days, depending on your location.
6. Disclaimer
Due to the nature of health and wellness products, and for hygiene and safety reasons, we cannot accept returns of opened or used products under any circumstance.
For any issues regarding returns, replacements, cancellations, or refunds, we are here to help. Please contact our customer support at the numbers or email mentioned above.